At phlaro, your privacy is not an afterthought. This Privacy Policy explains exactly what personal information we collect, why we collect it, how we use it, and what rights you have as a player based in the Philippines. Please read it before you register.
Last updated
January 2025
Applies to all phlaro accounts and services available in the Philippines.
phlaro is a mobile-first online entertainment platform serving players in the Philippines. We operate the website at phlaro.run and all associated services, including live casino games, sports betting, fish games, bingo, and payment processing. When this Privacy Policy refers to "phlaro," "we," "us," or "our," it means the entity responsible for operating the phlaro platform. We are committed to handling your personal data responsibly and in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations. If you have any questions about who controls your data, please contact us using the details in Section 11.
When you register for a phlaro account, we collect personal information that you provide directly, including your full name, date of birth, email address, mobile number, and your preferred payment method details such as your GCash or Maya account number. We also collect a copy of your government-issued Philippine ID when you complete our identity verification process, which is required before your first withdrawal. As you use the platform, we automatically collect certain technical data, including your IP address, device type, browser version, operating system, and session activity logs. We use this technical data to keep your account secure, detect unusual activity, and improve the performance of our platform. We do not collect sensitive personal information beyond what is strictly necessary for account verification and regulatory compliance.
Your personal information is used primarily to create and manage your phlaro account, process your deposits and withdrawals in Philippine pesos, and verify your identity as required by applicable regulations. We also use your contact details to send you important account notifications, such as transaction confirmations, security alerts, and updates to our terms or this Privacy Policy. If you have opted in to marketing communications, we may send you information about promotions or new features available on the platform — you can opt out of these at any time by contacting our support team. We use your session and activity data to detect and prevent fraud, money laundering, and other prohibited conduct on the platform. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.
phlaro does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We share your data only with trusted service providers who help us operate the platform, including payment processors such as GCash and Maya, identity verification partners, and cloud infrastructure providers — all of whom are contractually bound to handle your data securely and only for the purposes we specify. We may also disclose your information to Philippine government authorities, regulators, or law enforcement agencies when required to do so by law, court order, or in connection with an investigation into illegal activity. In the event that phlaro undergoes a business restructuring or acquisition, your data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We will always inform you of any material changes to how your data is shared.
We retain your personal information for as long as your phlaro account remains active and for a period of at least five years after account closure, in line with our obligations under Philippine anti-money laundering regulations and gaming compliance requirements. Transaction records, identity verification documents, and account activity logs are kept for the full retention period to allow us to respond to regulatory inquiries, resolve disputes, and prevent fraud. If you request deletion of your account, we will deactivate it promptly, but certain data will be retained in archived form for the legally required period before being securely destroyed. Data that is no longer needed for any legal, regulatory, or operational purpose is deleted or anonymised on a rolling basis. You may request information about the specific retention period applicable to your data by contacting our support team.
phlaro uses industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security). Sensitive data such as payment details and identity documents are stored in encrypted form and access is restricted to authorised personnel only. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to our systems. In the unlikely event of a data breach that affects your personal information, we will notify you and the National Privacy Commission of the Philippines in accordance with the requirements of the Data Privacy Act of 2012.
As a data subject under the Data Privacy Act of 2012, you have the right to be informed about how your personal data is collected and used, which is the purpose of this Privacy Policy. You also have the right to access a copy of the personal data we hold about you, to request corrections if any information is inaccurate or incomplete, and to object to the processing of your data in certain circumstances. You have the right to request erasure of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact us using the details provided in Section 11 and we will respond within the timeframe required by law.
phlaro uses cookies and similar tracking technologies to make the platform work correctly and to improve your experience. Essential cookies are required for core functions such as keeping you logged in during your session and remembering your preferences — these cannot be disabled without affecting how the platform operates. We also use analytics cookies to understand how players navigate the platform, which pages are most visited, and where technical issues occur, so we can continuously improve our service. We do not use third-party advertising cookies or share your browsing behaviour with advertising networks. You can manage your cookie preferences through your browser settings at any time, though disabling essential cookies may limit your ability to use certain features of the platform.
phlaro is strictly an adults-only platform. Our services are available only to individuals who are at least 21 years of age, in accordance with Philippine gaming regulations. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a minor has registered an account or provided personal data, we will immediately close the account and delete all associated information. If you believe a minor has accessed our platform, please notify us immediately at the contact details in Section 11 so we can take prompt action. Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gaming platforms.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make changes, we will update the "Last updated" date at the top of this page and, where the changes are significant, we will notify registered users by email or through a notice on the platform. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of phlaro after any changes have been published constitutes your acceptance of the updated policy. If you do not agree with the revised policy, you should stop using the platform and contact us to close your account.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way phlaro handles your personal data, please reach out to our Data Privacy team by email at [email protected]. We aim to respond to all privacy-related enquiries within five business days. For general account support, game rules, or payment questions, please visit our FAQ page where most common queries are answered in detail. If you wish to exercise your rights under the Data Privacy Act of 2012, please include your full name, registered email address, and a clear description of your request so we can process it efficiently.
Now that you know how we protect your data, you can register with confidence. Join thousands of Filipino players enjoying live casino, sports betting, fish games, and bingo — all in Philippine pesos, all on your mobile.